Returns

At edaiser, we are committed to providing our customers with high-quality products and exceptional service. We understand that there may be occasions when you need to return a product or seek a refund. This policy outlines the procedures and guidelines for refunds and returns to ensure a smooth and transparent process.

1. Eligibility for Returns and Refunds

  • You are eligible for a refundor exchange if you have purchased a product from com directly or through our authorized sales channels. Items may be exchanged for an item of equal value, subject to availability.
  • You can request a return or refund within 30 days from the date of purchase. After this period, we may not be able to process your request.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that impact resale value, such wand tear, damage, dents, Original packaging box damaged, etc.
  • No manual (if applicable), user manual (if applicable), other accessories (if applicable), etc.

3. Return Process

If you need to initiate a return, we offer two convenient options.

  • Option 1: Fill out our online return form. Simply visit our website and navigate to the “Returns” section. There, you’ll find a user-friendly form to provide us with the necessary details for your return request. Once submitted, our dedicated team will review your request and guide you through the next steps.
  • Option 2: Contact us directly. If you prefer a more personal touch, feel free to reach out to our customer support team. You can find our contact information on our website or in your order confirmation email. Our friendly representatives will be happy to assist you with your return and address any questions or concerns you may have.

4. Refund

Full refunds will be provided in the following situations:

  • Unused and unopened products
  • Products with incorrect delivery caused by the edaiser
  • Products with functional defects caused by the edaiser

Refunds will not be issued in the following cases:

  • Products received that are not from edaiser
  • Products received that do not match the purchased model
  • Returns made without edaiser’s approval
  • Returns made without notifying edaiser
  • Non-delivery of the package
  • Empty package

Upon receiving the return, we will conduct an inspection to ensure it meets the refund criteria. If approved, we will process the refund and deposit it into your account within [X business days], as processing times may vary depending on your payment provider.

5. Return Shipping Reimbursement Policy

If there are product defects, missing accessories, or incorrect deliveries, we will fully cover the shipping costs.

For any damages incurred during shipping, you will need to contact the shipping carrier for a claim. The claim amount will be reimbursed directly to you, and we will not provide a refund.

If the buyer no longer needs the item, both parties will need to share the return shipping costs.

Note: Please be aware that actual responsibility for return shipping costs may vary based on regional laws and individual circumstances. It is recommended to review the return policy or communicate directly with us to determine the shipping cost responsibility when processing returns.

6. Contact Information

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our Customer Service team using the information provided above.

Edaiser  reserves the right to amend this policy at any time, and any changes will be posted on our website. This policy was last updated on 12/09/2024.

Thank you for choosing edaiser. We value your business and are dedicated to providing you with a positive shopping experience.